• Technical Account Manager – Printer Technology

    Job Locations US-CA-San Diego
    ID
    2018-5225
    # of Openings
    1
  • Overview

    GrowthMindset is seeking a Technical Account Manager for a direct hire (FTE) role located in San Diego, CA. This talented, customer focused, Technical Engineer will work on key released products, which utilize high-speed printheads via controller chips and software.

    Responsibilities

    • Assist the business development teams in early Original Equipment Manufacturers (OEMs) engagement phases for evaluation, technology transfer, and project planning.
    • Own planning, task management, and action item tracking of support for OEM product development cycle from beginning to release.
    • Train OEM engineers on unique waterfall technology and integration process of the printer components.
    • Assist OEM engineering teams in developing digital inkjet print engines and integration of that to their value add-on features for unique printing systems.
    • Provide Technical Support to OEMs:
    • Determine root cause and fix for escalations from OEM Engineering team
    • Collaborate, as needed, with engineering teams located in Dublin, San Diego, and Sydney
    • Interface between the OEM and the printer’s design teams to provide in-depth support when needed.
    • Prioritize and Manage the printer’s engineering support for OEM.
    • Frequent international travel is required.

    Qualifications

    • Bachelor’s degree (or higher) focused on computer engineering or similar field
    • 5+ years of technical experience in highly-integrated mechatronic products (printers)
    • Strong systems engineering capability with in-depth understanding of the integration of mechanical, electrical, and software subsystems.
    • Ability to work independently within a multi-disciplinary team of engineers and scientists.
    • Experience in digital printing; data pipeline management is preferred.
    • Driver's license with clean driving history is required.

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